3% OF ALL SALES DONATED TO CDC FOUNDATION

FAQ

How do I join the brand ambassador program?

To join the Clean & Chic ambassador program you just have to sign up here

Can I have a PDF version of the user manual?

Please Click here for the PDF version of the User Manual

How long will it take for my order to arrive?

Orders are processed and prepared to be shipped within 2-5 business days. We ship all orders placed Monday - Friday before 3:30PM PST / 6:30PM EST the same day. For customers within the United States, your order should arrive within 3 - 6 business days via USPS Priority Mail. If you do not receive your order within 6 days, please check your mailbox and tracking number, then contact us and we will make sure you're enjoying your Clean & Chic IPL Hair Removal Handset in no time!

 

We ship international orders via DHL. Average delivery time is 6-9 business days. However, international shipping delays can occur due to your country's customs process. Once your order arrives in your country, it is transferred to your local postal carrier for final delivery, and DHL tracking may stop updating. In a small minority of cases, delivery can take up to 5 weeks. If it's been more than 5 weeks, contact us and we will help track down your order.

Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact us here.


How can I return an item?

We refer you to our Return Policy HERE If you need further assistance, please send us an email at support@cleannchic.com

How long will it take for you to reply to my message?

We do our best to respond to inquiries within 1-3 hours, but please allow up to 24 hrs -- especially on weekends or holidays.